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SPF processing team showing thir Isaac Hub tab in the MS Teams phone app

Download Microsoft Teams today to connect with Australia Post

We've rolled out the Microsoft Teams app to improve how our team members access tools, information, and collaborate. Check out more information below and download the app today to get connected with thousands of Australia Post team members.

Download MS Teams

  • How do I login to Microsoft Teams?

    1. Download the Microsoft Teams app from your phone’s app store
    2.  Sign in to Microsoft Teams on your phone using your Australia Post account details (these will be the same details used to access the OurPost Dashboard)
    3. Follow the on-screen prompts to complete the sign-in process (this may be verification using an SMS code, or the Microsoft Authenticator app)
    4. If you have forgotten your password it can be reset at https://passwordreset.microsoftonline.com/. Alternatively, you can contact myIT on 132 131.

    What will Microsoft Teams and Viva Engage help my team with?

    For the first time, we’re making Microsoft Teams available to your team, so that they can stay connected with one another, and with the wider business through Viva Engage. The Isaac Hub within Microsoft Teams provides personalised access to the OurPost Dashboard and other tools, news, events and much more.

    OurPost dashboard session times last 7 days, so you don't need to constantly sigh in over and over again!

    Microsoft Teams makes it easy for you to instantly chat with your team on your phone in a safe and secure space.  

    It also gives you access to Viva Engage, our internal social channel, that connects you with the wider Australia Post team. This allows you to ask questions, provide feedback, and share your stories with all our team, right across Australia. 

  • Photo of a hand holding a phone showing the Isaac Hub tab in the MS Teams app
Download Microsoft Teams

Team members will need to use Multi-Factor Authentication on their devices to keep Australia Post data secure. 

What is Multi-Factor Authentication (MFA)? 

Because passwords can be easily compromised, Multi-Factor Authentication (MFA) immediately increases your account security by requiring multiple forms of verification to prove your identity when signing into an application. MFA is more secure than a password on its’ own, as it relies on a secondary (two-factor) level of authentication:

  1. Something you know, like your password plus, a PIN.
  2. Something you have, like a phone or other device that you carry.
  3. Something you are (bio-metrics) like a thumb print or facial recognition. 

Multi-Factor Authentication (MFA) is known to prevent malicious hackers from pretending to be you. If they have obtained your password, the odds are that they don't have your device and therefore will not be able to complete the sign-in process to your account. 

Number Matching 

Microsoft Authenticator will prompt you to enter a number displayed on the sign-in screen when approving an MFA request. 

In addition, additional context is enabled meaning when you are prompted, it will display the application requesting authentication (i.e., Microsoft Teams) further uplifting our security posture.

Further information

Check out this Knowledge Hub article for more information on Multi-Factor Authentication.