Employee & Workforce Assistance Program
We provide a free, confidential coaching and counselling service for our employees, contractors, licensees and their immediate family members, through Converge International.
The Employee Assistance Program (EAP) and the Workforce Assistance Program (WAP) provide free, confidential counselling and coaching services, through independent counselling service Converge International to Australia Post employees and eligible family members to support them with work or personal difficulties. Call 1300 687 327 (1300 Our EAP).
Six, free, one-hour sessions are provided to you (per issue you wish to discuss), during each contract year (May-April), with the option of telephone, virtual or in-person appointments. Want to learn more about what your EAP/WAP includes and how it can help you and your family? Register to attend an EAP/WAP awareness seminar.
Our EAP/WAP programs provide support to our people in many aspects of professional and personal life, as explained below.
The Employee Assistance Program
There are many ways the EAP can enhance your health and wellbeing through eight streams available to you.
Employees who are experiencing work or personal difficulties can speak with experienced psychologists and counsellors, access 24/7 support and receive an in-person appointment within 48 hours of making a call. For our managers and people leaders, please call the Manager Assist service for strategies, suggestions, and options to support your team and yourself. Guidance is available to support you manage all people-related issues. You can also use the EAP to enhance or maintain good health and wellbeing.
Call 1300 687 327 (1300 OUR EAP) to speak to an experienced consultant who can provide advice on work life balance, career transition, relationships, diet and nutrition, legal and financial advice.
The Workforce Assistance Program
There are many ways the WAP can enhance your health and wellbeing through seven streams available to you.
Licensees and sub-contractors who are experiencing work or personal difficulties can speak with experienced psychologists and counsellors, access 24/7 support and receive an in-person appointment within 48 hours of making a call. For managers, please call the Manager Assist service for strategies, suggestions, and options to support your team and yourself. Guidance is available to support you manage all people-related issues. You can also use the WAP to enhance or maintain good health and wellbeing.
Call 1300 687 327 to speak to an experienced consultant who can provide advice on work life balance, career transition, relationships, diet and nutrition and financial advice.
EAP/WAP resource hub
How-to guides
- Eight ways the EAP/WAP can help
- Busting the EAP/WAP myths
- How to access the EAP/WAP
- EAP poster
- WAP poster
- How to access the EAP app
Call EAP/WAP: 1300 OUR EAP (1300 687 327)
- Email EAP/WAP:
eap@convergeintl.com.au - Find out more about our Specialist Helplines
You can also request copies of EAP/WAP cards by raising a query for Wellbeing in People Services.
Coaching, counselling & support posters
Resources for managers
It’s important to check in with your team regularly and offer assistance if they’re struggling with work or personal circumstances. The following resources will help you to look after the wellbeing of your people and help promote EAP/WAP in your workplace.
The below short video gives a high level overview of what’s contained in the critical incident procedure, including an escalation process, support resources for you and the team members, and where to find further information.
Handling a critical incident at work can be challenging. For additional guidance on this procedure, team leaders should speak with People Services.
The EAP/WAP Portal provides online wellbeing resources
Accessing information and support online may be a good starting point or a more comfortable approach for some people. The EAP/WAP Portal provides information online covering a range of topics such as childcare and parenting issues, work-related problems, dealing with depression and career development.
You can also access self-assessment tools to help gauge your wellbeing. Online counselling is also available, allowing you or a family member to communicate privately with a counsellor without face-to-face contact.
Click on the link below and log in using the 'Portal Login' button on the Converge International website.
Username: AUSPOST
Password: eap
Specialist helplines
Australia Post offers access to one session of specialist support (available during business hours only), in addition to your existing Employee Assistance and Workforce Assistance Program services.
Why is Australia Post providing this program?
We are committed to creating a healthy workplace for all our people, and our Principal Contractors, Licensees, sub-contractors and their employees are an integral and valued part of our workforce.
A range of support services are available to our employees as part of the EAP, so we are extending these services to our Principal Contractors, Licensees, sub-contractors, their employees and their immediate family members via the WAP.
Is there a limit to the number of times I can use the service?
Yes, eligible individuals can access up to six sessions a year for both counselling and Manager Assist, at no cost to the individual.
Eligible individuals can also access a further six sessions of coaching services, which include any of the following – Career Assist, Conflict Assist, Nutrition and Lifestyle assist, Money Assist and Family Assist.
Do I have to use the EAP/WAP?
Your manager may suggest the EAP/WAP to you, but the decision to use this service is yours. If you need to go to appointments during work time, you don’t need to tell your manager what the counselling is about.
Who provides the counselling?
The counselling is provided by an independent, professional organisation called Converge International. All counsellors are qualified, experienced professionals who specialise in counselling, coaching and workplace consulting.
Do I need to advise Converge that I am a Principal Contractor or sub-contractor?
Yes, the Converge International consultant will ask some preliminary questions to identify whether you are a contractor, sub-contractor, licensee or Australia Post employee.
Do I need to seek approval from Australia Post to access a EAP/WAP service?
No, you can contact Converge International directly without seeking any approval from Australia Post.
Does this change our current process for trauma and critical incidents?
No, there is no change to the existing process. Delivery/Facility Managers should continue to contact Converge International (our EAP and WAP provider) and ensure support services are offered to the Principal Contractor, sub-contractor or their employee and any impacted personnel as they do today.