Delivering a better tomorrow
For over 200 years, Australia Post has been delivering essential services to all Australians. As the world has changed and evolved, we’ve continued to be a trusted part of communities across the country.
Our 2025 Sustainability Roadmap set out to deliver positive outcomes for people, communities and the planet.
We focused on empowering people to work safely, supporting Australia’s diverse communities, and minimising our environmental impact through initiatives such as reducing emissions and waste.
By collaborating with partners and making responsible decisions, we aimed to create sustainable solutions for all Australians.
Australia Post is uniquely positioned to help deliver a better tomorrow. With a presence in every community and connections to every Australian, the actions we take and the choices we make have a significant impact across the country.
Circular Clothing Service
We launched a pilot program for R.M. Williams’ customers with support from Seamless.
For a limited time, R.M. Williams’ customers were able to recycle shirts and t-shirts (from any brand) at the end of their useful life.
The pilot has now ended – stay tuned for future updates.
Delivering our 2025 Sustainability Roadmap
As our 2025 Sustainability Roadmap comes to an end, we’ve reflected on what we’ve achieved and learned along the way.
Read transcript
Video: Looking down on the sorting facility as parcels move on a conveyor belt.
Video: 2025 Sustainability Roadmap Reflections
Video: Jane Anderson speaks to the camera.
Audio (Jane): By virtue of the fact that Australia Post is in every community dealing with every Australian, the things that we do make a big difference and the choices we make every day, whether it's the electric vehicles that we deliver our packages and mail in, or it's the choices we make about the customers and communities that we support through our community partnerships or the sustainable packaging options that we choose. All of those things add up to making a big difference to Australia.
Video: An electric delivery vehicle moves down a suburban footpath. People celebrate outside a post office. A community group talk around a table. Team members look at Australia Post packaging.
Video: Richard Pittard speaks to the camera.
Audio (Richard): There's a lot to be proud of in terms of how far we came under the 2025 Sustainability Roadmap. We set out to reduce our emissions by 15% and we ended up achieving a 20% reduction.
Video: An electric van moves through the warehouse. An electric delivery vehicle moves down a suburban footpath. Team members look at Australia Post packaging. StarTrack trucks leave a facility.
Audio (Richard): We also made significant inroads in terms of how we reduce waste and recycle materials within our business and we exceeded both of those targets.
Video: George Papanikolpoulos speaks to the camera.
Audio (George): I'm proud to say that we beat the target of $100 million in spending with Indigenous and social enterprise over the last three years. In fact, we exceeded it by more than 10%.
Video: George meets with two colleagues at the Australia Post Support Office.
Audio (George): But we can do more. We can certainly change the game and do better. And that's what our focus is for the journey ahead.
Video: Nicky Tracey speaks to the camera.
Audio (Nicky): As part of our 2025 Sustainability Roadmap, we have delivered our 20 millionth Connection Postcard in partnership with Beyond Blue.
Video: An Australia Post van drives through a regional area. A man takes the Beyond Blue Connection Postcard out of his mailbox.
Audio (Nicky): These postcards have been delivered into households across the country and have mental health wellbeing information and services, and encourage people to connect for mental health and wellbeing.
Video: The man makes a cup of tea and chats with a friend.
Audio (Nicky): One of the things I really love about my role is hearing every day about the stories of what our team members do to support their customers and communities.
Video: Community members speaking with team members at an Australia Post post office. A child posts a parcel at the counter and leaves with parcels.
Audio (Nicky): Australia Post team members are really an integral part of every community across the country.
Audio (Jane): I actually feel really lucky. I feel really lucky, because this is a company that's doing more than paying lip service. We're actually genuinely trying to build sustainability into the way we make strategic choices.
Video: Jane speaks with a colleague. Australia Post team members chat near the electric delivery van. A team member walks through an Australia Post warehouse. Team members talk in meetings.
Audio (Jane): And I get to work with really smart, capable people who are here because they love the Australia Post brand and they want to make a difference.
Video: Looking down on the mail sorting facility as parcels move on a conveyor belt.
Video: Australia Post logo and closing music.
2025 Sustainability Roadmap highlights
Sustainability at Australia Post is woven into what we do and how we do it. We’re proud of what we’ve accomplished so far as part of the 2025 Sustainability Roadmap:
- Carbon emissions reduced by 20% compared to FY19.
- Shifted to 100% renewable electricity across operational sites.
- Waste to landfill cut by 39% compared to FY19.
- 44% of Australia Post and StarTrack packaging met the targets set out in the roadmap. We will continue to identify opportunities to reduce the impact of packaging in the future.
- Channelled more than $119 million into social enterprises and Indigenous suppliers.
- Delivered 20 millionth Connection Postcard in partnership with Beyond Blue.
The direction forward
Our 2025 Sustainability Roadmap has come to an end. We’re excited to share our direction forward in early 2026 as we continue delivering for the future.
Climate change and resource scarcity are transforming our world – impacting ecosystems, communities, and the way we operate. As customer expectations evolve and global supply chains face new pressures, we’re responding to these challenges with action.
Our 2030 Sustainability Framework will focus on the areas where we can drive the greatest impact - decarbonisation and circularity - while continuing to foster inclusive, thriving communities and workplaces across the country.
Our 2025 Sustainability Roadmap
Our 2025 Sustainability Roadmap outlined our plan to deliver a sustainable future. One that meets the needs of the present without compromising the ability of future generations to meet theirs. Underpinned by UN Sustainable Development Goals, our roadmap was built around six key initiatives.