Tracking service

Domestic and outgoing international items

Whether you can track your item, and how much tracking information is available, depends on which service was used to send it.

View our tracking service for full details.

Track your item online now if you’ve used one of our trackable services.

Incoming international items 

Whether or not tracking information is available for items sent to Australia from overseas depends on the postal or courier service used in the country the item is being sent from (fees may apply). 

For more information on tracking an item you’re expecting from overseas, please contact the sender of the item and have them check with their delivery service.

Yes. We'll track the scan events for Registered Post prepaid envelopes and labels as they progress through our network. The number of tracking scans will vary depending on how (and where) the item is lodged, processed and delivered.

For example:

• A scan on lodgement, if lodged over the counter at any Post Office with electronic point of sale (EPOS);
• A scan at a processing facility, if processed by automated mail processing equipment; and
• A scan on delivery, where a tracking scan can be captured.

To receive the recipient's signature as further proof of delivery, please ask for the Delivery Confirmation service as an optional extra for an additional fee when posting your item over the counter at a Post Office.

Track your item now.

Please note that International Post Registered has no tracking capabilities.

If you have a StarTrack Courier service account, you can track the status of your delivery online.

Simply log in now to the StarTrack Courier customer portal.

If you lodged your item in-store, make sure you provide your mobile number and email address so you can receive real-time tracking and electronic proof of delivery via SMS and/or email.

Where you can find your tracking number, or article ID, depends on what service was used to send your item and how it was posted.

For senders:

• If your item was posted over the counter at a Post Office
  then in many cases your tracking number, or article ID, can be found on the receipt provided.

• If your item was sent using one of our tracked services such as prepaid satchels
  your tracking number can be found on the barcode on your item, and/or on the removable sticker.

For receivers:

• If you're expecting delivery of an item and the sender has given us your email address
  we'll send you emails to let you know your tracking number and the progress of your item as part of our free Track Advice service.

• If you've ordered an item online
  the sender may have included the tracking number, or article ID, on your order confirmation or invoice.

There might sometimes be a delay in showing some track events for technical reasons. 

If this happens, our tracking tool will only show the most recent and relevant track events, rather than showing notifications that are out of date or out of sequence.

For example, if a track event letting you know that your item is ’in transit’ is delayed, and meantime your item is delivered, you’ll only see the delivery notification.