Skip to main content
info icon

Prepaid cards no longer valid

Australia Post Load&Go reloadable Visa cards, Australia Post Cash Passport™ Platinum Mastercard and Multi-Currency Cash Passport cards have been closed.  These cards are no longer valid and will not be accepted.

Support or reclaim unused money

  • For Load&Go cards with remaining credit, you’ll be able to access the unused funds, provided it was registered. Download and complete the balance redemption form (PDF 236kB). For more information, contact Mastercard Card Services on 1800 549 718 (within Australia) or +44 207 649 9404 (internationally).
  • For Australia Post Cash Passport™ Platinum Mastercard or Multi Currency Cash Passport cards with remaining credit, you'll be able to get support and access unused funds by contacting Card Services on 1800 549 718 (within Australia) or +44 207 649 9404 (internationally).