Domestic delivery disruptions
View current delays, disruptions and service updates affecting deliveries within Australia.
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International delivery disruptions
View current delays, disruptions and service updates affecting international deliveries.
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Post Office and retail updates
Find updates for our Post Offices, retail outlets and Online Shop. And view our product recalls and safety notices, and returns policy.
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Pricing updates
Learn about price changes for our mail and delivery services.
Stay updated on your deliveries
For the quickest, smartest tracking experience, use the AusPost app to manage your deliveries on the go.
- Expected delivery dates. See them as soon as we've got your parcel.1
- Localised service updates. Know what's happening in your local area, with deliveries like yours.
- Handy delivery options. Choose to redirect your parcel or have it left in a safe place.2
- Notification preferences. Tell us what you want to know, and when.
Help and support
Find answers to frequently asked questions, report a problem, or get support. We're happy to help.
Get business support
1 Expected delivery dates are included in the tracking information provided for deliveries within Australia. Dates can only be calculated once we’ve received the item from the sender. If the delivery postcode hasn’t been entered into our system, you’ll often be able to calculate expected delivery dates by entering the postcode when viewing the item on our tracking tool. Any dates for delivery are a guide only.
2 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location.
The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.