Collect from a Parcel Locker
Pick up your parcel from a free, easy-to-use 24/7 Parcel Locker. 1100+ lockers available in convenient locations nationwide.
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Collect from a Post Office
Have your parcel sent to one of 4,000+ nearby Post Offices for collection. It’s free, easy and convenient.
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Collect from a PO Box
Collect your parcels and letters from a permanent and secure PO Box or Private Bag. Annual fees apply.
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Parcels in transit
With a MyPost account, you can redirect a parcel to a different address or choose to have it left in a safe place.
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Missed parcel deliveries
Collect missed deliveries from a Parcel Locker or Post Office. Or ask someone else to collect the parcel for you.
Lost or late items
What to do if your delivery is taking longer than expected or you’re concerned it’s lost.
Compensation
You may be entitled to compensation if your item is lost, late or damaged.
Disruptions and updates
View current delays and disruptions affecting deliveries within Australia and overseas.
Easily manage deliveries with the AusPost app
Download the AusPost app to track, manage and collect your deliveries.
Scan the QR code or tap the buttons below to download the AusPost app.
