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More than just tracking, it's your personalised delivery service

MyPost is a personal account that gives you easier access to secure, flexible delivery options and handy features that help control how you receive your parcels. 

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Easy-to-use features tailored to you

  • Get smarter tracking and alerts your way

    Track your parcel wherever you are and choose how you stay informed with trusted notifications via app, email or SMS.

  • Select your delivery preferences

    Re-route parcels in transit or choose a safe place3 for delivery and receive photo proof when it’s arrived. You can also nickname your parcels for easy identification.

  • Send and return your parcels faster

    Create a send or return label online, print it at home or at your local post office, then drop your parcel at a convenient location and track it in real time.

  • Redirect your mail anywhere, anytime

    Easily forward letters and parcels to your new address wherever you are. Manage, extend or update your redirection in MyPost.

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Frequently asked questions

Yes, as long as you’ve used one of our trackable services, there are a couple of ways you can get sent emails to let you know when there’s a tracking update for your item.

Through MyPost
A free MyPost account is the easiest way to manage and track your parcel deliveries. You can add items to your MyPost Track list and choose to have email notifications sent to you. Just make sure notification alerts are switched on for that item.

Through the sender
If the sender uses our free Track Advice service and they’ve given us your email address, we’ll automatically email you tracking updates.

Visit our tracking service to find out what tracking is available with our domestic and international services.

Yes.

Using separate accounts

You can choose to have a personal MyPost account and a separate account for MyPost Business if you like.

To do this, just use a different email address to register with each service. Your accounts will be completely separate, and won’t be able to be linked at a later date.

Using a single account

You can choose to use the same email address to access both services (i.e. with a single account).

The same account will be used to access both services - and can’t be split later.

If you’ve already got a MyPost account

If you’ve registered with either MyPost or MyPost Business, you can use the same email address and password to access both services.

We may ask you for a business name at some point, or to accept a few extra terms and conditions to use certain products or services.

Your MyPost card can only be used for identity purposes at Australia Post to:

  • collect your parcels
  • request digital receipts
  • purchase concession stamps (if eligible)

When collecting parcels, if the name on the parcel doesn’t exactly match the name on your card you might need to present photographic ID, like your driver’s license, as well.

Your MyPost card can’t be used as a valid form of ID anywhere else. 

You can still collect your parcel from a 24/7 Parcel Locker without the access code or your MyPost customer number.

You can use the AusPost app on your mobile phone, check your emails for your access code, or find your customer number on your MyPost account.
 

AusPost app and mobile phone

You can unlock your Parcel Locker in a single step with the latest version of the Australia Post app and your mobile phone or Apple watch.

  1. Swipe to the relevant QR code on your phone or watch.
  2. Scan the code by facing the screen of your phone or watch towards the small scanner located underneath the Parcel Locker touchscreen.

You can also enter your mobile phone number if this is registered to your MyPost account.

Access code

If you’ve forgotten the access code to collect your item from a Parcel Locker, check for the email or SMS we sent you which contains the code. We’ll also send a reminder email 24 hours before the parcel is removed from the locker.
 

MyPost account and customer number

To retrieve your MyPost customer number:

  1. Log in to your MyPost account with your email address and password.
  2. Select your Profile (your name) in the top menu and select Manage Account.
  3. At the top of the Personal section you’ll see your Australia Post customer number (APCN).

You can also print your barcode from your account, which you can use to collect parcels from your 24/7 Parcel Locker.

1 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.

2 Our redirect a parcel in transit service is only available for parcels in transit that have been addressed to a street address, and when the sender has included your registered email address or mobile number. Redirecting your parcel in transit may be unavailable for a few reasons including: the sender has provided your residential or postal address but not your email or mobile number; the sender has opted out of allowing redirect requests; it was originally addressed to a Parcel Locker, Post Office or PO Box; our tracking system doesn’t have the information to support redirecting; or it’s too late to request redirecting as it's on board for delivery.

If your parcel is ineligible to be redirected, it will be delivered to the original address, and you’ll be notified that your request was unsuccessful.

Changing your delivery address may result in a delay in delivery, depending on the location.

3 Terms and conditions apply. The option to have parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include registered email address, mobile number, or other details that allow us to match the parcel to the receiver’s MyPost account. Learn more about having your parcel left in a safe place.

4 Terms, conditions and collection time limits apply. You have 48 hours to collect your parcel from a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location, and 30 days from a PO Box. Size limits apply. View full terms and conditions.