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Australia Post will never:

  • call, text or email you asking for personal or financial information including password, credit card details or account information
  • call, text or email you to request payment
  • ask you to click on a social media message to organise a courier for your online marketplace listings

If you think you’ve fallen victim to a scam, contact iDCare on 1800 595 160. You can also refer to their factsheet for more information.

Report a scam

If you’ve received a suspicious email, invoice or text message claiming to be from Australia Post, send it to scams@auspost.com.au so that we can investigate. This mailbox is for reporting suspicious scams only. If you have a question that needs urgent attention, please contact us.

Do NOT click on any unexpected/unusual links or open attachments. Delete the message once you have sent it through to us.

Protect yourself

Download our app to ensure you’re receiving legitimate delivery notifications from Australia Post. 

Read our tips to help you stay safe online and safeguard against scams.

Learn more about online security, scams and fraud.

Read transcript

Visual: Woman in costume and make-up singes on stage

Voice over: Frankie said she's a fan of impersonation, but not of people impersonating Australia Post.

Visual: Tracking mesage pops up on screen from Aus Post that says "Your parcel 'Wig' is expected to arrive on Monday"

Voice over: That's why we've made all delivery updates available on the AusPost app - so she'll know they're from us and us alone.

Visual performer continues to sing, with crowd dancing.

Voice over: You ask, we deliver at Australia Post.

On screen: Australia Post logo and tag line 'You ask. We deliver.'

Campaign Corner - 2

Get trusted, accurate and legitimate delivery notifications from Australia Post

To receive delivery updates directly from Australia Post – and not scammers – download the AusPost app and enable notifications.

Download on the App Store Get it on Google Play

<Add marketing block>

Current scams

Be wary of SMS messages that lure you into clicking on links to resolve delivery issues or pay delivery fees. These links lead to fake Australia Post websites designed to steal your personal and financial details.

For added protection, we recommend downloading our AusPost app and enable in-app notifications for legitimate delivery and tracking updates.

How to spot an SMS phishing scam.

Verify your postcode scam

Published date: 18 March 2026

Key message: You are requested to “verify your postcode within 48 hours” to complete the process of a delivery.

Objective: Stealing personal information and credit card details.

Here is one example.

High volume scam sent via iMessages and RCS

Published date: 12 May 2025

Updated: 25 February 2026

Key message: You are requested to “select your desired delivery solution”, claiming that the package requires a signature upon delivery.

Common Variants Include:

  • “Update your correct address”
  • “Shipment has been suspended due to missing house number”
  • “Incomplete updates will be returned to the sender”

(Refer to attached images for examples)

Objective: Stealing personal information and credit card details.

Recommended action:

  • Never reply to the message.
  • Email a screenshot of the message to scams@auspost.com.au and report to Apple/Google. Refer below for more details.

If you received this as an iMessage:

  • Refer to Apple’s recommendations outlined in this article to perform the following actions:
    1. Report the message using the “Delete and Report Junk” feature.
    2. Filter messages to prevent unknown senders from texting you directly.

If you received this to an Android device via rich communication services (RCS):

  • Refer to Google’s recommendations outlined in this article to ‘Block and report spam’