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Prepare your parcel for return

  • 1. Retailer's return policy

    Read any provided instructions, or check your retailer’s website for their return policy.

    If your item meets their requirements, you can prepare your parcel.

  • 2. Pack and label your item

    Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one.

    If not, you can purchase packaging and pay for postage online with a free MyPost account, or at your local Post Office.

  • 3. Drop off your parcel

    Choose from 20,000+ convenient drop-off locations around Australia, including Post Offices, free 24/7 Parcel Lockers and street posting boxes.

    You can access 15,000+ of these locations 24/7.

Choose a drop-off location

With 20,000+ drop-off locations around Australia, you’ll find a convenient location to drop off your parcel.

  • Post Offices

    • 4,100+ Post Offices across Australia
    • Maximum weight is 22kg and maximum length is 105cm
    • Parcel scanned when dropped off and receipt provided

  • Street posting boxes

    • 15,000+ street post boxes across Australia
    • Maximum weight is 7kg and maximum length is 35cm
    • Tracking provided if you use one of our prepaid satchels, or print an online postage label with a free MyPost account.

  • 24/7 free Parcel Lockers

    • 1100+ free 24/7 Parcel Lockers at convenient locations nationwide
    • Maximum weight is 16kg and maximum length is 50cm
    • Parcel scanned when dropped off and confirmation email sent

Return a parcel with a free 24/7 Parcel Locker

Send your eligible prepaid parcels1 with an easy-to-use, free 24/7 Parcel Locker. You’ll need your mobile phone so you can receive a verification code to return or send your parcel.

Learn more

Frequently asked questions

Proof that you've returned a parcel will depend how you've sent it back for return.

If you’re returning to a retailer who has provided us with your email address, you’ll receive:

  • an email confirming that we’ve got it
  • an email confirming it’s been delivered to the retailer.

If the retailer hasn’t given us your email address:

  • returns through a Free 24/7 Parcel Locker receive a lodgement track event and an email confirmation of lodgement
  • returns made over the counter at a Post Office will receive a receipt and have a track event recorded.  

Note that parcels returned via a Street Posting Box are usually scanned within 24 hours of being lodged. 

When returning a parcel, you can easily reuse the packaging that your item was delivered in. If it was delivered in a satchel, it’s as easy as turning it inside out. If it’s a carton or box, just repack your item and place an address label over the existing one. 

1 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or mailing box, or a satchel with a postage label. Parcels must be under 16kg and no larger than 35 x 44 x 61cm in size. Letters and standard mail are not accepted. Express Post guarantee does not apply to parcels sent using a Parcel Locker. Please refer to the full terms and conditions for further details.