Once your delivery has been lodged or is on its way to a customer, the Business Support Portal is the best place to track your shipments and make enquiries – at a time that suits you.
Read transcript
Video: Text on a white screen - Managing your Australia Post deliveries using the Business Support Portal.
auspost.com.au/bsp and the Australia Post logo.
Audio: Female voiceover: Managing your Australia Post deliveries using the Business Support Portal. The Business Support Portal, BSP, allows you to manage all your deliveries easily in one place at any time.
Video: A red screen covers the white screen.
Text:
- Track, recall or redirect a parcel in transit
- Access proof of delivery
- Create, view and manage enquiries; and
- Access live chat during business hours.
Text in small font at the bottom of the screen reads:
Disclaimer: Our recall or redirect services are only available for parcels that have been lodged using the eParcel platform and have been addressed to a street address. If your parcel is addressed to a 24/7 Parcel Locker, PO Box or Parcel Collect, please create a RTS enquiry. The return to sender charge outlined in your contract will apply to any redirection or recall services that we provide to you. Both the recall and redirect feature are only available on eParcel or Parcel Send articles that match with your associated billing account number.
Audio: Female voiceover: In the BSP, you can track, recall or redirect a parcel in transit, access proof of delivery, create, view and manage enquiries, and access live chat during business hours.
Video: A white screen replaces the red.
Text reads: Register online. auspost.com.au/bsp
An open laptop graphic is headed with the Australia Post and StarTrack logos.
Below, a title sits above an online form: Create a Business Support Portal login. Sign up to track your deliveries and manage all your enquiries and questions. You'll need a Business Credit Account to get started.
The form fields are: First Name, Last Name, Email Address, Phone Number, Business Details - Business Name, Business Address, Address Line 1, Address Line 2, Suburb, Country, Postcode and State.
Sample information is entered and a cursor clicks a red 'Create login' button beside a 'Cancel' button.
A new window appears on the laptop. It is entitled 'Log in to the Business Support Portal. We're here to help manage your deliveries and enable you to deliver the best service to your customers. Enter your details to log in to your account.'
The window displays two fields - Email Address and Password. Below the fields, text reads: Forgot your password? And a red 'Log in' button is above the text: Don't have an account? Create a new login.
Audio: Female voiceover: Anyone with a business credit account can use the Business Support Portal. To get started, simply register online at auspost.com.au/bsp and follow the prompts.
Video: A red screen covers the white screen.
The Australia Post logo appears above the text: For more information on the Business Support Portal contact your account manager or our Business Line on 131 118.
What you can do within the portal
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If you’re concerned about a delivery’s whereabouts, run a search to check its status
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Report an issue you’ve had with a service
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Recall a parcel that’s been incorrectly addressed or despatched
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Enquire about a parcel return that’s been previously arranged
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Request ‘Proof of Delivery’
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Report an item that’s been damaged in transit
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Enquire about a current Mail Redirection or Hold request
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Make a general enquiry
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Get updates on existing enquiries
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Request a credit for an invoice discrepancy or incorrect charge
You can also speak with dedicated business agents from 8am to 6pm (AEST) Monday to Friday via Live Chat if you need some extra help.
Please note that you must have a Business Credit Account to be able to access this portal.
Other ways to get support
Don’t have a charge account? Create a MyPost Business account instead, where you can track deliveries, access live chat and more on one easy platform.
Please note that this option is for non-contract customers only.