With competitive contract rates, a choice of shipping options, local support, flexible features and a great customer delivery experience, eParcel Contract makes it easier and more efficient to ship parcels to your customers.
Access flexible features and benefits that simplify parcel management to help your business grow.
Track, protect and manage your parcels with our support services.
Raise a ticket for technical support.
Track each item in your consignment.
Protect your parcels with Transit Cover.1
Give your customers a premium delivery experience with trusted notifications, flexible parcel collection points and easy returns.
Your customers can use the AusPost app to access:
With our collection widget, API or Shopify extensions in your shopping cart, your customers can access 5,000+ convenient parcel collection points, including:
eParcel Contract parcel returns service is an easy way for your customers to return parcels. Offer them a choice of 4 parcel returns:
From packaging to next-day delivery, we can help deliver your items to your customers without delay.
Once your delivery has been lodged or is on its way to a customer, use the Business Support Portal to track your shipments and make enquiries.
Contact your eParcel Contract account manager to request access to the Business Support Portal.
Raise a support ticket via our Lodgement support form for all inquiries, including:
A unique barcode is assigned to each item in your consignment, which is then scanned and tracked all the way through its journey.
Use the Business Support Portal to find out when:
Tracking may be limited in some remote and regional areas.
Your customers can track their parcels and manage delivery on the Australia Post website and via the AusPost app.
Help your customers keep track of their parcels (PDF 989kB).
Protect your parcels with Transit Cover1 from the moment your goods are with Australia Post. Our fees are based on the value of your parcel, with a set fee charged per $100 value (or part thereof). Fees are automatically charged to your eParcel Contract account.
Note: The purchase of transit cover does not limit any rights or remedies you may have under the Australian Consumer Law. Find out more about compensation.
Always-on cover: Call your eParcel Contract account manager on 13 11 18 to set up your always-on cover. You can save up to 50% by choosing this option.
Cover selected items: Enter the cover amount on specific items under 'Article Information' in your eParcel Contract account.
Discover flexible, reliable shipping solutions designed to help your business deliver smarter and grow faster.
A free account and online platform ideal for businesses that spend $50+ on parcel shipping over 4 weeks.
A contract account and online platform for businesses that ship 10+ international parcels a week.
See the fuel surcharge percentage being applied to your eParcel Contract service next month.
A security management charge of 4.35% is applied to all Express Post items sent under an Australia Post domestic eParcel Contract.
On 1 November 2023, our terms and conditions were updated to enable a peak fee to be applied for items lodged during peak times of high demand.
If a peak fee is applied in future peak periods, you will be given 30 days’ notice of the fee (including peak times). Details of the peak fee will be published at auspost.com.au/peak-fee.
On 1 November 2023, we introduced a force majeure fee. During a force majeure event (as defined in your Services Agreement), where Australia Post finds a means to continue to provide some or all of our services, we will pass on the additional cost to you in the form of a force majeure fee.
If a force majeure fee is applied, you will be provided with three business days’ notice. Details will be published at auspost.com.au/force-majeure-fee.
On 1 November 2023, our terms and conditions were updated to enable a manifest correction fee to be applied where there is a need to correct information in your manifest (including but not limited to incorrectly declared weight and dimensions, lodgement points, destination address, or product or service code).
This fee will be $0 until you are advised otherwise. You will be given 30 days’ notice of the fee amount before it takes effect.
On 1 November 2023, an over maximum limits fee was introduced to apply to (domestic) parcels that exceed our maximum size and weight limits. Oversized parcels identified at lodgement points may be returned to sender and will incur an administration fee of $50.00 (GST inclusive), in addition to the return to sender charge specified in your contract. For any oversized parcels which do make it into our network for delivery, Australia Post may apply the over maximum limits fee of $100.00 (GST inclusive), in addition to the normal delivery charge for that parcel.
Customers who send parcels that comply with our size and weight limits will not be charged over a maximum limits fee.
View our size and weight guidelines for domestic and international parcels.
1 Transit Cover is available for parcels valued up to $5,000. There is no cover for valuables which contain cash, gold, jewellery, precious stones or negotiable securities, any other substance or thing the carriage of which is prohibited by Law or under the Australia Post Terms and Conditions.
Packaging of goods must be adequate to withstand the rigours of road transport and bulk handling, otherwise claims for damage will not be accepted.
Claims can only be made for the replacement value of the goods plus postage. Claims cannot be made for any consequential loss due to damage, delayed delivery or loss. Claims can only be made by the sender. Addressees cannot claim.
Payment of any compensation is via a credit to the customer's account.
The purchase of Transit Cover does not limit any rights or remedies you may have under the Australian Consumer Law. Find out more about compensation.
