02 February 2026
7 trends you can’t ignore from the 2026 eCommerce Report
Explore online shopping trends from the Australia Post eCommerce Report, plus practical takeaways you can use to drive growth now
MyPost Business helps take your business to the world. Customs regulations are strict, so we’ve put together four tips to help you successfully send parcels overseas.
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Graphic title: Australia Post. MyPost Business.
Video: Animation of a globe
Audio: MyPost Business helps take your business to the world. Sending overseas is as easy as sending within Australia. And the best part?
Video: Animation of an airplane and a city skyline
Audio: Your MyPost Business savings apply to international parcel sending, too.
Video: Animation of a woman named Bec standing in front of her laptop in a boutique. She waves at the dog sitting in front of her.
Audio: Just ask Bec - she runs an online store that makes matching jumpers for you and your pet -
Video: A white pop up box appears with the words ‘New order received’
Audio: And she’s just gotten her first international order.
Video: Close up of two green jumpers being packed into a box.
Audio: She wants to make sure it will get to her customers safely and on time.
Video: Bec’s laptop screen shows the MyPost Business log-in page.
Audio: Because Bec already has a MyPost Business account
Video: Close up of screen as Bec scrolls through the MyPost Business ‘Send and Save’ page
Audio: she can check pricing under “Send and Save” - as well as log orders, from the comfort of her home.
Video: Laptop screen shows Bec’s MyPost Business account and she clicks on ‘Orders’
Audio: Once ready to send, an international shipping label can be created from the dashboard
Video: Laptop screen shows the ‘Orders’ page and Bec clicks on ‘Add an order’
Audio: By clicking ‘Add an Order’, and entering in the delivery information.
Video: Bec fills in the customers information on the ‘Add an order’ page.
Audio: This includes everything from the customer details and address through to delivery instructions.
Video: Screen shows the ‘Customs declaration’ page.
Audio: Bec will be prompted to complete a customs declaration.
Video: Bec is holding the green jumpers and packing them into the box.
Audio: This step requires filling out the item description field with as much information as possible - parcel weight and dimensions, item value, quantity, country of origin, and HS tariff.
Video: Laptop screen shows how Bec types in the product description and the HS Tariff code is automatically populated.
Audio: Finding the HS Tariff code is easy - Bec simply starts typing her product description and the field will auto populate with the correct information. This will need to be completed for each item in her order.
Video: Wide shot of the laptop and red box on a table with a rack of clothes in the background. Four icons of prohibited goods appear with a red X icon and the words ‘Prohibited goods’.
Audio: At this stage she will also be notified if the item is a dangerous or prohibited good. If an item is prohibited, she won’t be able to send it
Video: Icon of a hand that changes from red to green appears with the words ‘Restricted item’ above it
Audio: – but a restricted item may still be sent
Video: Screenshot of ‘International Post Guide’ page on the Australia Post website and Bec types ‘New Zealand’ as the country of destination
Audio: – but she should double check the restrictions first using the International Post guide
Video: A page that lists New Zealand’s prohibited and restricted good appears
Audio: for the destination country and item she’s sending.
Video: Laptop screen shows a choice of Standard and Express shipping. Bec selects Standard.
Audio: Now she can select standard or Express shipping. Before payment, Bec can also add in any extras, such as additional cover or sign on delivery.
Video: Laptop screen shows image of parcel label.
Audio: After payment she can print, sign and insert all labels into a plastic pocket that she can get for free from her local post office and attach it to the parcel.
Video: Bec holds a red box.
Audio: All that’s left is to drop it off
Video: Bec is with her box at a Post Office.
Audio: at a Post Office or at an Australia Post Street Posting Box.
Video: Bec is lying on a couch with her dog next to her and racks of clothes behind her.
Audio: Great work Bec - now you can sit back and wait for the 5 star reviews to roll in.
Graphic title: Australia Post. MyPost Business.
Key points
- Getting customs details right is essential to ensure parcels arrive overseas successfully.
- MyPost Business has features that make providing correct customs information easy.
- The HS tariff code and prohibited/restricted status are now automatically generated based on the item description.
Keep these tips in mind when providing details for your parcels and improve delivery success.
1. Complete the HS tariff code
An Harmonised System tariff code (HS tariff code) is a code assigned to items which helps customs authorities easily identify which taxes or duties to charge. When creating the label in MyPost Business, you can easily search for the item you’re shipping, and the HS tariff code will be populated automatically. Learn more about HS Tariff codes here.
2. Be aware of restricted and prohibited items
Check the goods you’re sending aren’t restricted or prohibited in the destination country. When sending parcels overseas using MyPost Business, restricted or prohibited articles are flagged automatically when you complete the Item description for HS tariff code field. You can learn more about prohibited and restricted items here.
3. Correct addresses
Sometimes the simplest things can hold up a parcel. Double-check the addresses for your business and customer are complete and correct. Where possible, utilise integrations to reduce double-handling and human errors.
4. Complete details
Having complete details including a phone number and/or email address for both your business and your customer gives customs an easy way to reach out to query any issues. It could be the difference between your parcel arriving on time - or making a round trip.
Save time when sending parcels overseas
Peter Cristiano, a MyPost Business Senior Manager, says the features are a huge time-saver for merchants.
“They no longer have to go offline to look up information. It’s now an intuitive process. They type in the item description and the HS tariff code will populate automatically.”
At this stage, you will be alerted if the item is a dangerous or prohibited good in the country of destination.
Peter says, “We’re more proactive with prohibited goods because sometimes the merchant only realises it’s prohibited when they’re notified by customs in that country. So we’re helping them be on the front foot.”
Learn more about expanding overseas in our International Shipping Playbook.
Unlock more savings with international parcel sending
The more you send, the more you save – on both domestic and international deliveries. Moving up the five savings bands could earn businesses up to 35% off international parcel sending.
Peter says, “Sending 10 parcels overseas will obviously cost more than sending 10 parcels domestically. But where businesses reap the reward is when their revenue unlocks a higher tier that lets them access more savings.”
Save time and money with MyPost Business international sending
Save up to 35% on international sending with MyPost Business and make sending overseas easier, with smarter features including auto populating the HS tariff code. Sign up for free today.