Business mail redirection
If your business is relocating, our mail redirection service ensures your letters and parcels move with you.
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Business mail hold
If you need to close temporarily or you’re going away, we can hold you letters and parcels securely and deliver them when you return.
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Update your service
Depending on the service, you can apply to extend, alter or cancel your existing service online or at the Post Office.
Update your business mail redirection or mail hold service
- Depending on the service, you can apply to extend, alter or cancel your existing business mail redirection or mail hold service online or at the Post Office.
- You'll need your 9-digit customer reference number (CRN), which is on your original receipt, confirmation or extension letter.
- Your extension reminder letter will include a pay by date.
| Redirection to | Up to 1 month | Up to 3 months | Up to 6 months | Up to 12 months |
|---|---|---|---|---|
| Australia | $154 | $385 | $770 | $1,540 |
| International | $308 | $770 | $1,540 | $3,080 |
| Flat monthly fee |
|---|
| $150 |
Complete both pages of the Alter or Cancel form (PDF 1.3Mb), as one will be for your records. Take them to the nearest Post Office with the original application and receipt, and proof of identity to:
- add or remove names
- change the start or end date of your service
- change an address
- cancel your service
To correct minor errors, or add or remove a name over the phone, call 13 76 78.
Have someone else change your service
If you’re overseas, or can’t get to a Post Office, you can nominate someone else to fill in and take the completed Alter or Cancel form (PDF 1.3Mb) to the Post Office on your behalf. They’ll need to provide proof of identity and written authority from you (the original applicant listed) that includes:
- date
- customer reference number (from the original application)
- reason for authority
- name and signature of the person changing your service on your behalf
- your name and signature
Refunds
If you decide to cancel your business mail redirection or mail hold service, you may be entitled to a refund. To request a refund, fill in and take the completed Alter or Cancel form (PDF 1.3Mb) to your nearest Post Office. You’ll also need to show:
- the original retail application and receipt, or the tax invoice email, and
- proof of identity.
To apply, you'll need to provide photo ID such as a driver licence or passport (student cards and credit cards are not accepted).
Alternatively, you can provide one of each of the following:
- a document with your name and Australian residential address, such as a bank statement, rates notice or residential lease, and
- a document that shows your signature, such as a debit/credit card, student card or Statutory Declaration.
Online applications
To apply online, you'll need to provide photo ID and upload a photo (in JPG format) of you holding your verified photo ID.
Not a business customer?
If you’re a personal customer, view our personal and concession mail redirection and mail hold services.
Frequently asked questions
Yes. To redirect mail from both a street address and a Post Office Box, you must lodge a separate application for each.
If mail is addressed to more than one person, and only one of the addressees has applied for a Mail Redirection service, the mail will be delivered as addressed (that is, it will not be redirected).
If an article is addressed to more than one person, and the addressees have both applied for redirections but to different addresses, the article will be treated as "left address" and returned to sender.
Unfortunately, we may not be able to process Mail Redirection or Mail Hold applications if it will be difficult to isolate redirected or held mail from other mail being sent from that address.
This may be the case for addresses such as large businesses, caravan parks, hotels, and nursing homes.
If you’d like to seek further advice, please ask at your local Post Office or contact us.
When applying for your Business Mail Redirection, we need you to upload images and business documentation in JPG format (each file must be 10MB or under).
Change camera settings
Some smartphones save photos in file types other than JPG. If this is the case for yours, you may need to change your camera settings to ‘Most compatible’ or ‘JPG’ (we suggest a web search including your smartphone brand/model and the words ‘change camera settings to take JPG’).
Convert your business documentation to JPG
If your business documentation is in PDF or hard copy (paper) format, you’ll need to convert it to JPG before you can upload it.
Convert PDF to JPG:
- Print your certificate and follow the instructions below to convert hard copy to JPG, or;
- Open the PDF on your computer, select ‘Save as’ and save the file as a JPG.
Convert hard copy to JPG:
- Scan your certificate and save it as a JPG, or;
- Check your smartphone or camera-enabled device is set to take JPG images and take a photo of your paper certificate.
Checking your image
Before you upload your image, please check it to make sure:
- your fingers aren't covering any details
- the whole document is in the photo
- the text is clear and easy to read
- it's saved as a JPG and is under 10MB in size.
Learn how to change, extend or cancel your existing mail redirection or hold service, and what to do if there's a problem with it.
If you’re currently in self-isolation or quarantine and can’t get to a Post Office to cancel your service, chat to us now for help.