About International Comprehensive Travel Insurance
International Comprehensive Travel Insurance covers overseas medical expenses, cancellation costs and more. Plus, choose from a range of optional extras:
- Choose your excess*
- Choose your cancellation cover*
- Increase your single item limit for personal effects*
- Add cover for winter sports*
- Add cover for existing medical conditions*
- Add cover if you plan to ride a motorcycle or moped*
Benefits
- COVID-19 benefits for domestic and international plans1,5
- Get a quote in minutes
- Great value international and domestic plans
- From comprehensive to basic cover, you choose which benefits matter most
- 24/7 support means help is only a phone call away
- Reduce your premium with variable excess on the International plans*
Benefit | Description | Cover limit |
|---|---|---|
| Overseas medical expenses (including if diagnosed with COVID-19 overseas)1 |
Overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses. |
$unlimited1 |
Additional expenses2 |
Additional accommodation and transportation expenses as a result of events such as sickness, natural disasters, loss of travel documents and strikes. |
$unlimited |
Additional expenses |
If you test positive for COVID-19 and are certified by a qualified medical practitioner as unfit to travel. |
$unlimited |
Amendment or cancellation costs2 |
Cost of rearranging or cancelling your journey because of unforeseen circumstances outside your control such as illness, accidents and extreme weather conditions |
$cover chosen3 |
Luggage and personal effects2 |
Replace, repair or pay you the value in cash of lost, stolen or damaged luggage and personal effects. |
$12,0002 |
Travel documents |
Replacement cost of lost or stolen travel documents, passports and credit cards. |
$5,000 |
Delayed luggage allowance2 |
If all of your luggage is delayed by a Transport Provider during the Journey for more than 12 hours. Up to $300 per item for underwear, socks, toiletries, on prescription medication and change of shoes and clothing (and a bag) you bought after a 12 hour delay and before the luggage was returned to you and up to $100 for transport to retrieve Your luggage. |
$1,100 |
Theft of money |
Reimbursement for cash, bank or currency notes, postal or money orders accidentally lost or stolen from your person or stolen from a locked safe or safety deposit box. |
$250 |
Rental car insurance excess |
Insurance excess charges for damage to or theft of a rental car whilst in your control. |
$10,000 |
Travel delay2 |
Additional accommodation expenses if your scheduled transport is delayed over 6 hours. |
$2,000 |
Resumption of journey |
Cost to resume your travels if you had to return to Australia due to the sudden serious injury, sickness, disease or death of a relative or business partner in Australia. |
$3,000 |
Special events |
Additional public transport costs to get you to a special event (such as a wedding or pre-paid conference) if you would miss it due to unforeseen circumstances outside your control. |
$5,000 |
Hospital incidentals2 |
Miscellaneous expenses up to $50 per night if you are hospitalised overseas for at least 48 hours. |
$5,000 |
Loss of income2 |
Loss of income for up to 6 months if you suffer an accident or injury while travelling and are unable to work when you return to Australia. |
$10,0004 |
Accidental death2 |
A benefit will be paid to you if you die within 12 months from an injury that occurred during your trip. |
$25,0004 |
Disability2 |
Cover for an injury that causes permanent total loss of sight in one or both eyes, or the permanent total loss of use of one or more limbs within 12 months of the date of the accident. |
$25,0004 |
Personal liability |
Personal liability if your negligent act or omission during the journey causes bodily injury or damage to property of other persons. |
$5,000,000 |
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Frequently asked questions
Yes, under the International Comprehensive and Domestic travel insurance plans, these items are all covered, but individual limits apply.
You can increase your individual item limits when you take out your policy (additional premiums apply).
See the Product Disclosure Statement for full details.
When considering travel insurance options, an “existing medical condition” has its own special meaning in our travel insurance policy.
“Existing Medical Condition” means a disease, illness, medical or dental condition or physical defect that, at the Relevant Time*, You were aware of or a reasonable person in Your circumstances could be expected to have been aware of, by reference to all relevant factors including whether it meets any one of the following:
- Has required an emergency department visit, hospitalisation or day surgery procedure within the last 12 months.
- Requires:
- prescription medication from a qualified medical practitioner;
- regular review or check-ups;
- ongoing medication for treatment or risk factor control; or
- consultation with a specialist.
- Has:
- been medically documented involving the brain, circulatory system, heart, kidneys, liver, respiratory system or cancer;
or
- required surgery involving the abdomen, back, brain, joints or spine that required at least an overnight stay in hospital.
- Is:
- chronic or ongoing (whether chronic or otherwise) and medically documented;
- under investigation;
- pending diagnosis; or
- pending test results.
“Relevant Time” in respect of:
- Single Trip policies means the time of issue of the policy.
- Annual Multi-Trip policies means the first time at which any part of the relevant trip is paid for or the time at which the policy is issued, whichever occurs last.
To make a claim, submit your claim form online or by mail within 60 days of your return date. If you're still waiting on supporting documents, you can submit the form first, then send the additional paperwork later.
We'll aim to process your claim within 10 business days of receiving it. If you miss the 60-day deadline, include a cover letter to explain why, and we'll review it.
For any questions or help, call us on 1300 728 015. If you're unhappy with the outcome of your claim, you can escalate it to our Customer Relations Team and, if needed, to the Australian Financial Complaints Authority.
We'll process your travel insurance claim as quickly as possible - you'll hear from us within 10 business days of receiving your claim.
Still need help? Call us on 1300 728 015.
Please contact us on 1300 728 015, 7 days a week (8am - 7pm Mon-Fri, 8am-7pm Sat, 10am – 3pm Sun)
This advice is general in nature and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.
* Options not available if buying the policy in an Australia Post outlet. You can call us on 1300 728 015 to get a quote for these options.
1 Medical and dental cover will not exceed 12 months from onset.
2 Sub-limits apply.
3 Cover chosen applies per policy.
4 Maximum liability collectively for Loss of income, Accidental Death and Disability is $25,000 on the International Comprehensive Plan.
5 Limits, sub-limits, conditions, exclusions and fees apply.
Limits, sub-limits, conditions, exclusions, and fees apply. Travel insurance policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) (Australia Post) as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551) distributes the travel insurance policies.
Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) underwrites policies. Any advice provided is general in nature. Consider your financial situation, needs and objectives and read the relevant Product Disclosure Statement and Target Market Determination before deciding to buy travel insurance policy. For more information, please contact 1300 728 015 or email auspost@travelinsurancepartners.com.au.