1. Claim online
Manage your claim online for faster, easier claims. You can instantly check the status of your claim, save your submission progress, and upload documents easily using your smartphone.
How it works
Sometimes the best laid travel plans can go wrong. That's why we've made it easy to make a travel insurance claim with us. Once you've arrived home safely, simply choose the way you'd like to submit your claim:
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2. Claim by mail
Download and complete (PDF 563kB) your claim form, along with your original receipts and supporting documents, and send to:
Australia Post Claims
PO Box 168
North Sydney NSW 2060 -
In an emergency?
We're here to help. Talk to our 24/7 travel emergency assistance team now.
What you'll need before you claim
To help us process your claim without delay, you'll need to have the following original documents ready:
- medical or dental reports
- police reports
- reports from your airline or transport provider, confirming your lost or delayed luggage
- any receipts or invoices (e.g. purchases) that support your claim.
Depending on your situation, you may need to supply different types of documentation. Don't worry, we'll contact you to discuss any additional documentation we need.
Travelling again soon?
Whether you're on a budget or need extra cover, choose a travel insurance plan that suits your needs with our international and domestic plans.
Frequently asked questions
This advice is general in nature and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.
Limits, sub-limits, conditions, exclusions, and fees apply. Travel insurance policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) (Australia Post) as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551) distributes the travel insurance policies.
Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) underwrites policies. Any advice provided is general in nature. Consider your financial situation, needs and objectives and read the relevant Product Disclosure Statement and Target Market Determination before deciding to buy travel insurance policy. For more information, please contact 1300 728 015 or email auspost@travelinsurancepartners.com.au.