02 February 2026
7 trends you can’t ignore from the 2026 eCommerce Report
Explore online shopping trends from the Australia Post eCommerce Report, plus practical takeaways you can use to drive growth now
Your customers can choose to have their deliveries left in a safe place when they’re not home. Find out how and why you can help them use Australia Post’s Safe Drop Service.
Read transcript
Video: The Australia Post logo sits at the top of a red screen. A grey-haired man sits under the text, "eCommerce Jargon Busters: Safe Drop."
Audio: Man: Safe drop. I think that's if you drop your toast, but it lands butter side up.
Video: The man reads from a card that has an Australia Post logo on the back. Later, the text he's reading is typed onto a red background.
Audio: Man: When customers request a safe drop, this gives Australia Post authority to leave their parcels in a safe place at their home. Online shoppers can ask for a safe drop via their MyPost account or the AusPost app.
Video: The man nods.
Audio: Man: Well, now that makes sense.
Video: Before a red background a microphone hovers over a stool. An Australia Post card lies on the stool. Text reads, “eCommerce Jargon Busters. [Jah-gawn bust-uhz] noun + plural noun.” The Australia Post logo appears just above the stool.
What is a Safe Drop?
Your customers aren’t always home to receive their deliveries, and they may not have time to collect them from the Post Office.
When customers request a Safe Drop, we can leave their parcels in a safe place at their home – that way, their packages will be there when they get home.
Which parcels can be delivered via an Australia Post Safe Drop?
Safe Drop is a free service available for parcels sent via MyPost Business or eParcel services. Even parcels that require a signature can be delivered via a Safe Drop if the sender has instructed us to leave it in a safe place.
We can’t do a Safe Drop if you send a parcel with Extra Cover or requiring ID.
How can your customers request a Safe Drop?
There are two ways your customers can request a Safe Drop:
- Set Safe Drop as the delivery preference in their MyPost account or the AusPost app. This setting can be changed at any time, or even for individual parcels.
- If a Safe Drop hasn’t been requested, we’ll send the MyPost account holder an email when the parcel is on its way to ask if a Safe Drop is suitable. The customer can reply with a yes or no. Their request for a Safe Drop can be made up to an hour before delivery.
Can all customers use Australia Post Safe Drop?
Some addresses don’t have an appropriate safe place for parcels to be left at. For example, apartments or houses on busy roads may be too exposed to passing traffic to be considered safe, or the parcel might be too exposed to weather conditions. In those cases, parcels will be taken to the nearest Post Office for collection.
How can you help customers use the Safe Drop Service?
It’s a good idea to encourage your customers to sign up for a MyPost account or the AusPost app. This gives them access to our Safe Drop Service and more choice over how they receive their parcels.
Smarter sending tools for your eCommerce business
Thousands of eCommerce businesses rely on MyPost Business to save time and money when sending. Sign up for free and start sending smarter today.