From 15 April 2024, estimated delivery timeframes for regular and priority letters have changed. Please note, letters may be delivered earlier than the timeframes shown on our website as we make progressive delivery model changes across the country through to the end of 2025.
This service includes:
These prices include the envelope, postage and tracking for sending with our Regular timetable within Australia. This service generally takes 3-7 business days.5 Delivery times vary depending on the delivery speed you choose for your letter, and where it's sent from and where it's headed.
| Envelope and weight | Size | Price for single item (includes GST) | Bulk price for pack of 10 (includes GST) |
|---|---|---|---|
Small DL Max envelope (to enclose a DL envelope) Up to 125g | 130 x 240 x 5mm | $5.40 | $53.10 (1-4 packs) $52.10 (5+ packs) |
Medium C5 envelope Up to 500g | 162 x 240 x 20mm | $7.50 | $73.10 (1-4 packs) $71.30 (5+ packs) |
Large C4 envelope Up to 500g | 229 x 324 x 20mm | $9.40 | $91.70 (1-4 packs) $89.30 (5+ packs) |
Buy prepaid envelopes at your local Post Office, or in packs of 10 online.
To send your Domestic letter with tracking with our Priority service, affix one Priority label next to the postage paid image. Priority labels cost $1.00 each. Available at any Post Office and online in a booklet of 5.
This service generally takes 2-4 business days5. Delivery times vary depending on the delivery speed you choose, and where it's sent from and where it's headed.
Domestic letter with tracking comes with up to $100 compensation for loss or damage.2
Extra Cover costs $2.50 per $100 (or part thereof). If your item is valued over $500, we recommend sending with Registered Post and adding Extra Cover (up to $5,000).4
To cut costs and streamline your mail preparation, try our Registered Post Imprint service for business.
'Pending' means your item hasn't been scanned into our system yet. This can be because your parcel:
Your tracking status should update in 24 to 48 hours.
Pending can also mean that it's an old tracking number that hasn't had any activity in over 2 months, and has been archived.
You might see the tracking messages 'we couldn't find your tracking number' and 'unconfirmed tracking number'. This could mean either:
If you see the 'unconfirmed tracking number' message while using the AusPost app, you'll have the option of saving the number to your track list. That way, you'll see the tracking status as soon as it's available – no need to enter the tracking number again later.
When collecting from the Post Office, we'll ask you to show ID proving that you're either the person it's addressed to (the 'addressee'), or someone who's authorised to collect (on the addressee's behalf).
You’ll need to show one valid form of photo ID, such as:
Otherwise, you can show 2 valid forms of ID without your photo. At least one should contain your address, and details must match the name or address on the article. For example:
Please note:
Please provide the email address (mandatory) and mobile phone number (optional) for tracking notifications when you lodge over the counter or at a self-service terminal.
We’ll track the scan events for Domestic letter with tracking prepaid envelopes as they progress through our network.
The number of tracking scans will vary depending on how (and where) the item is lodged, processed and delivered.
For example:
Terms and conditions apply
Domestic letter with tracking leverages Registered Post’s tracking capability. The service provides the same tracking experience as articles sent by Registered Post, with the key difference being a scan on delivery rather than a signature on delivery.
Tracking notifications1 may be sent when the letter is2:
For more information, refer to the Tracking Notifications Guide (PDF 423kB).
1 Tracking notifications are only available for Domestic letter with tracking where letters are lodged over the counter or at a self-service terminal, and an email address has been provided.
2 This single use, prepaid envelope has a unique identification number that enables tracking scans as the envelope progresses through the Australia Post network. The number of tracking scans will vary depending on how and where the envelope is lodged, processed and delivered. The envelope may receive a tracking scan: on lodgement, if lodged over the counter at any Post Office with electronic point of sale (EPOS) or self service terminal (SST); at a processing facility, if processed by automated mail processing equipment; or on delivery, where a tracking scan can be captured.
1 Track events will vary depending on how your item is lodged and delivered. For details visit our tracking service.
2 You may also have additional rights to a remedy under the Australian Consumer Law. If you wish to send valuable items, we recommend you add Extra Cover prior to sending your item. View compensation for more information, ask at your local Post Office.
3 Tracking notifications are only available for Domestic letter with tracking where letters are lodged over the counter or at a self-service terminal, and an email address has been provided.
4 Additional charges apply. Extra Cover provides you with cover for the specified value of your item (up to $500 for domestic letter with tracking, or up to $5,000 for Registered Post) if your item is lost or damaged while being carried by Australia Post. Learn more about Extra Cover. Subject to the Australian Consumer Law, Australia Post does not accept liability for any consequential or indirect loss or damage arising due to any failure related to our service. Neither the compensation included with our service nor the purchase of Extra Cover limits any rights or remedies you may have under the Australian Consumer Law.
5 While we will endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the relevant time.
