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Offer your customers a convenient and easy returns process

A seamless parcel returns process gives your customers the confidence to buy, and the satisfaction to buy again. Whether you have a free MyPost Business account or an eParcel Contract, you can offer your customers a convenient and easy parcel returns process.

  • 20,000+ drop-off locations

    Your customers can return their parcels from a choice of 20,000+ locations Australia-wide, including Post offices, street posting boxes and 24/7 Parcel Lockers.

  • Printer-less returns

    With Print at Post, your customers can head straight into a select Post Office, show a QR code, and get their parcel returns label printed for free.1

Benefits of a streamlined parcel returns process

Increased chance of conversion.

Boosted word of mouth.

Increased customer loyalty.

Reduced customer queries.

How seamless is your parcel returns process?

Use our checklist to determine if you offer your customers a positive parcel returns process. If you’d like to improve your parcels returns service, read about our services with MyPost Business and eParcel Contract.

  • Is your parcels returns policy clearly stated on your website?
  • Is your parcel returns process easy for customers to use?
  • Do you extend your parcel returns period for the holiday and online sale period?
  • Do you offer free parcel returns to customers?
  • Have you considered offering free parcel returns for your loyal or frequently-purchasing customers?
  • Do you promote the convenient 20,000+ drop off locations using Australia Post?
  • Do you inform your customers that they can print their parcel returns label at select Post Offices?

Parcel returns made easy for every size business

  • Spend $50+ a week on parcel sending?

    With a free MyPost Business account, you can easily create a returns label for your customers, offer 20,000+ drop off points, provide printer-less returns1, plus much more.

    Learn more

  • Send 2,000+ domestic parcels a year?

    With eParcel Contract you have a choice of parcel returns options, including a convenient co-branded portal, plus features such as printer-less returns1, drop off locations and customisation.

    Learn more

Give shoppers a compelling reason to buy

2/3

Almost two-thirds of online shoppers say the cost of returns is their ‘top barrier’ to shopping more online.2

30%

Online shoppers who have experienced an easy returns process are 30% more likely to purchase from that retailer again.2

3x

Online shoppers buying fashion items are, on average, three times more likely to choose a retailer based on their returns policy.2

1 in 5

One in five online shoppers have not bothered to return an unsuitable item, opting instead to keep it or gift it.2

Return paid parcels

With an Australia Post business credit account, you can offer this untracked service to your customers so they can easily return items.

Learn more

Frequently asked questions

If you have purchased something from an online retailer and wish to return it, it is important to note that every retailer will have their own policy and process.

The best thing to do is check your receipt or package contents for information about the retailer's returns policy. If you can't find any information, visit their website or call them directly.

View Return a parcel for more information on how to make a return through Australia Post.

When you visit a Parcel Locker and choose to send or return a parcel, you’ll be asked to scan your eligible parcel and enter your mobile number. You'll receive a verification code by SMS to keep the service secure. Enter that code on the touch screen then scan your parcel and a Parcel Locker door will open to enable you to lodge your parcel.

MyPost Business allows you to create a return label for domestic parcels for postage labels generated through MyPost Business. It’ll save you time by using the original label with all customers details pre-populated. You can also reconcile the value of the returns to see how this is contributing to your parcel sending costs.

Once your completed Business Credit Account application is received, we will assess your application. This process may include undertaking credit checks and analysing financial information. Security, in the form a personal guarantee and/or bank guarantee, may be required in some cases. It will usually take up to three working days before an account is issued to approved applicants.

The notification is sent by email and may sometimes end up in email junk folders, so please check and add Australia Post to your safe senders list. If your application is urgent, however, please contact our Business Credit Account team directly by emailing newcreditaccount@auspost.com.au

When returning a parcel, you can easily reuse the packaging that your item was delivered in. If it was delivered in a satchel, it’s as easy as turning it inside out. If it’s a carton or box, just repack your item and place an address label over the existing one. 

1 Only available at select Post Offices. Visit our Post Office locator to search for your nearest outlet offering Print at Post.

2 Australia Post research with 1000 consumers, 2018.