About International Basic Travel Insurance
Our Basic International cover is a great way to help you save, while still protecting you from potentially expensive overseas medical or dental bills. Optional extras include:
- Choose your excess
- Choose single trip or annual multi-trip
- Add cover for existing medical conditions
Benefits
- COVID-19 benefits for domestic and international plans1,3
- Get a quote in minutes
- 24/7 support means help is only a phone call away
- Reduce your premium with variable excess
Benefit | Description | Cover limit |
|---|---|---|
Overseas medical expenses (including if diagnosed with COVID-19 overseas)1 |
Overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses. |
$unlimited1 |
Additional expenses2 |
Additional accommodation and transportation expenses resulting from certain events. |
$unlimited |
Additional expenses2 |
If you test positive for COVID-19 and are certified by a qualified medical practitioner as unfit to travel. |
$unlimited |
Accidental death |
A benefit will be paid to you if you die within 12 months from an injury that occurred during your trip. |
$10,000 |
Disability |
Cover for an injury that causes permanent total loss of sight in one or both eyes, or the permanent total loss of use of one or more limbs within 12 months of the date of the accident. |
$10,000 |
Personal liability |
Personal liability if your negligent act or omission during the journey causes bodily injury or damage to property of other persons. |
$5,000,000 |
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Frequently asked questions
Yes, under the International Comprehensive and Domestic travel insurance plans, these items are all covered, but individual limits apply.
You can increase your individual item limits when you take out your policy (additional premiums apply).
See the Product Disclosure Statement for full details.
When considering travel insurance options, an “existing medical condition” has its own special meaning in our travel insurance policy.
“Existing Medical Condition” means a disease, illness, medical or dental condition or physical defect that, at the Relevant Time*, You were aware of or a reasonable person in Your circumstances could be expected to have been aware of, by reference to all relevant factors including whether it meets any one of the following:
- Has required an emergency department visit, hospitalisation or day surgery procedure within the last 12 months.
- Requires:
- prescription medication from a qualified medical practitioner;
- regular review or check-ups;
- ongoing medication for treatment or risk factor control; or
- consultation with a specialist.
- Has:
- been medically documented involving the brain, circulatory system, heart, kidneys, liver, respiratory system or cancer;
or
- required surgery involving the abdomen, back, brain, joints or spine that required at least an overnight stay in hospital.
- Is:
- chronic or ongoing (whether chronic or otherwise) and medically documented;
- under investigation;
- pending diagnosis; or
- pending test results.
“Relevant Time” in respect of:
- Single Trip policies means the time of issue of the policy.
- Annual Multi-Trip policies means the first time at which any part of the relevant trip is paid for or the time at which the policy is issued, whichever occurs last.
To make a claim, submit your claim form online or by mail within 60 days of your return date. If you're still waiting on supporting documents, you can submit the form first, then send the additional paperwork later.
We'll aim to process your claim within 10 business days of receiving it. If you miss the 60-day deadline, include a cover letter to explain why, and we'll review it.
For any questions or help, call us on 1300 728 015. If you're unhappy with the outcome of your claim, you can escalate it to our Customer Relations Team and, if needed, to the Australian Financial Complaints Authority.
We'll process your travel insurance claim as quickly as possible - you'll hear from us within 10 business days of receiving your claim.
Still need help? Call us on 1300 728 015.
Please contact us on 1300 728 015, 7 days a week (8am - 7pm Mon-Fri, 8am-7pm Sat, 10am – 3pm Sun)
This advice is general in nature and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.
1 Medical and dental cover will not exceed 12 months from onset of the illness or injury.
2 Sub-limits apply.
3 Limits, sub-limits, conditions, exclusions and fees apply.
Limits, sub-limits, conditions, exclusions, and fees apply. Travel insurance policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) (Australia Post) as an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551) distributes the travel insurance policies.
Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) underwrites policies. Any advice provided is general in nature. Consider your financial situation, needs and objectives and read the relevant Product Disclosure Statement and Target Market Determination before deciding to buy travel insurance policy. For more information, please contact 1300 728 015 or email auspost@travelinsurancepartners.com.au.