Giving practical support
Our commitment to supporting Australian communities in times of disaster is brought to life through our national partnership with Australian Red Cross.
Since 2019, we’ve offered free mail redirection services to thousands of Australians who have been unable to return home because of a disaster, and we’ve fundraised more than $1.9 million for Australian Red Cross by collecting donations at participating Post Offices and running other fundraising initiatives. This has supported Red Cross’ vital work, including helping communities to be better prepared for emergencies, providing comfort and care to impacted communities during a disaster and supporting their recovery.
Together, we aim to provide more people with the resources to prepare for disasters – because we know that the more prepared you are, the quicker the recovery is.
Helping children prepare for disaster across Australia
Through the Pillowcase Workshops, Australia Post and Australian Red Cross educate school children, who live in a high-risk area, about disaster.
Each student is given a pillowcase to decorate and take home, to start their personal emergency kit with their family.
The workshop aims to build community capability and resilience by:
- Helping children and their families prepare for a disaster by knowing what to pack in an emergency
- Reducing the impact and stress on children when thinking about disaster
- Supporting communities to understand the importance of being prepared for disaster.
Pillowcase workshops help Derby students prepare for flooding
Read transcript
Video: Child drawing on pillowcases with the Australian Red Cross logo in the top left corner and the Australia Post logo in the top right corner
Audio (Tarryn Murray, Pillowcase Program Volunteer, Australian Red Cross): Being able to prepare these students, in both how to relax
Video: Two Australian Red Cross female volunteers sit cross-legged on the floor in a classroom with students...
Video: Tarryn talking to camera...
Audio (Tarryn): and through our breathing in colour, but also in preparing a pillowcase,...
Video: Kids drawing in the classroom...
Audio (Tarryn): ...gives them power.
Video: Chelsea Warfield, Teacher, Derby District High School talking to camera...
Audio (Chelsea): People get trapped in communities quite often. And a lot of our students and families...
Video: Overview of rural area with a single road in to and out of town...
Audio (Chelsea): ...will get caught out there in the wet seasion.
Video: Overview of the town itself.
Audio (Rebekah Martin, Senior Officer and WA Pillowcase Coordinator, Australian Red Cross): Each community is completely different....
Video: Rebekah talking to camera.
Audio (Rebekah): ...and we acknowledge that, and we want to ensure that...
Video: children playing with cards on the ground.
Audio (Rebekah): ...the program fits to the community's needs.
Video: Steven Cox (Broome Postal Manager, Australia Post) and Rebekah walk through the town past the past office.
Audio (Rebekah): The support of funders like Australia Post...
Video: Rebekah and male post office team member standing in the post office looking at drawings kids have done.
Audio (Rebekah): ...is incredibly vital.
Video: Steven speaking to camera within the post office.
Audio (Steven): Empowering and educating school children on preparedness...
Video: Kids drawing in a classroom.
Audio (Steven): ...not only makes a difference to themselves, but their families and the resilience of the whole community.
Video: Two female Australian Red Cross volunteers standing in classroom with kids holding up their completed drawn on pillowcases.
Video: Red screen with Australia Post logo, transitions to split screen with Australian Red Cross on white background.
Supporting communities when they need it most
Encouraging early preparation
Being as prepared as possible can make an emergency less stressful, give more control and reduce the impact on you and your family. Here are some ways that can help you prepare:
- Access the evacuation checklist (PDF 188kB) we’ve created with Australian Red Cross.
- Download the free Australian Red Cross Get Prepared app for tips, checklists and tools for making an emergency plan.
- Access the Rediplan (PDF 543kb) guide to help you plan and protect what matters most.
Providing access to services
It’s important for communities to be able to access services and support when a disaster happens. We’re leading the way by:
- providing access to cash through Bank@Post
- offering identification verification and document renewal services
- providing temporary mail services such as pop-up Post Offices
- offering free 12-month mail redirection services and mail hold to impacted residents
Fundraising through our Post Offices
Our people are at the frontline. They see and hear the impacts of disaster firsthand and want to help.
We’re proud to partner with the Australian Red Cross and, during times of disaster, accept over-the-counter donations at participating Post Offices.
These donations help Australian Red Cross to prepare people for emergencies, provide comfort and care during disasters, and support their recovery afterwards.
Donate to Australian Red Cross
Your donation to Australian Red Cross Disaster Response and Recovery work will assist Australian Red Cross teams provide relief and recovery assistance to local communities when emergency strikes.1
Are you a business owner?
Help prepare your business with our disaster readiness guide, developed with Australian Red Cross.
How we help communities together
When extreme weather is the new norm
Our people, Glyn and Matthew, know firsthand the impact disaster can have.
Having recently experienced the flooding in Lismore NSW they know recovery takes time and community spirit.
Three things to do to prepare for a disaster
We know from our partner, Australian Red Cross, that being prepared can make a huge difference to the ability to cope with a disaster.
Australian Red Cross Recovery Officer and Woodburn NSW local, James Wallace, shares his top three tips.
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Blog | 13 December 2021Going the extra mile after Gidgegannup’s bushfiresGidgegannup was caught off-guard by the February 2021 bushfires. As the stricken community pulled through the worst of it, Australia Post’s James Roberts and Red Cross were there to help them get back on their feet. -
Blog | 13 December 2021Batemans Bay Post Office: From service provider to community hubIt takes mere hours for a fire to destroy a town and years for its community to recover. In Batemans Bay, the local Post Office and Red Cross were there to help those in need of shelter, emotional support and access to essential products and services. -
Blog | 13 December 2021How a mobile Post Office helped a town surface from the Townsville flood -
Blog | 13 December 2021How Australian Red Cross brought relief for Sabrina’s community after the bushfiresIt’s been almost two years since Sabrina lost her Kangaroo Island farm in the Black Summer fires. The road to recovery is long and often takes time. By accepting donations to Red Cross, Australia Post helps communities like Sabrina’s get the support they need to overcome disaster. -
Blog | 13 December 2021How Australian Red Cross helped Kasey’s family after Cyclone DebbieNothing tests the strength of a community like a disaster. We spoke to one of our own, Queensland Postal Manager Kasey Hay, about the cyclone that impacted her Airlie Beach community, and how Australia Post and Red Cross were there to offer hope and support.
Stay up to date with the latest community stories
We’re sharing the stories that bring our community partnerships and programs to life.
1 When you make a donation to Australian Red Cross Society (ABN 50 169 561 394) 23-47 Villiers Street, North Melbourne VIC 3051 redcross.org.au) at participating Australia Post outlets (Australian Postal Corporation (ABN 28 864 970 579) 111 Bourke Street Melbourne VIC 3000 auspost.com.au), 100% of your donation is received by Red Cross' Australian Emergency Fund to help people during disasters and other emergencies in Australia. It enables Red Cross to prepare people, provide comfort and care during a disaster or emergency, and support recovery.