Here are a few tips to help you package your parcel appropriately. For more detailed information on prohibited and restricted goods, fragile items, batteries, perishable items and more, please download our packaging guide.
Ensure your item fits well in the packaging. It shouldn’t be too loose or too tight. The packaging should be durable and secured with heavy-duty packing tape.
You can reuse packaging, just remove or cover the original label or address.
Rigid mailers are ideal for sending an item that could bend during transit. Alternatively, protect your item with thick cardboard before packaging.
While we don't offer a 'fragile' service, we do try to handle items with care.
For information on packing items such as glass, crockery, framed pictures, cameras etc, see page 16 of our packaging guide (PDF 1.1MB).
Use shredded paper, tissue paper or void filler to ensure your item doesn’t move around. This will protect it during transit.
We recommend looking at our specific wine packaging range. From one bottle to 12, you’ll find packaging to help you send it safely.
If you’d like advice about sending an item through the mail, visit your local Post Office and talk to our helpful staff.
There are some items that can’t be sent in the mail because they could pose a risk to health, safety, property or the environment. These include:
There are other items that can’t be sent in the mail because they’re prohibited by law. These include:
Download our Prohibited and Restricted Item List and packaging guide (PDF 1.1MB) for more information.
If you’re not sure what packaging is right for your items, view our maximum size and limits guide. You’ll find information to help you send letters and parcels within Australia and overseas.
We offer a wide choice of delivery services within Australia and overseas. View our charges based on service, destination, weight and more.
Use our online calculator to estimate the postage price and delivery time to send your letter or parcel within Australia or overseas. If you need more assistance, visit your local Post Office and talk to our friendly team.
Sending within Australia
You can send perishable items such as food in the post, subject to state quarantine restrictions. Visit the Australian Interstate Quarantine website to check restrictions for each state.
Download our Dangerous and prohibited goods and packaging guide (PDF 1.1MB) for more information.
Sending overseas
If you're planning to send food or perishable items overseas, check with customs or border protection in the destination country for any restrictions.
Our International Post Guide may also help.
No, we don’t offer a ‘do not bend’ service.
In order to help protect an item from being bent or crushed during transit, it’s important to package it appropriately, including using thick, unbendable card on both sides.
See our packaging options to help your item arrive undamaged. You can purchase packaging at your local Post Office or online.
While all care is taken in delivering your items, unfortunately, due to the nature of the postal system, we don't offer a fragile service.
See page 16 of our Dangerous and prohibited goods and packaging guide (PDF 1.1MB) for more information on packaging fragile and perishable items.