Sustainability
Avoids CO2e emissions of 667.77t annually; stops the burning of 334,739kgs of coal; and saves 370 trees.
From 5 October 2023, parcel receivers who have registered with MyPost will get a digital collection notification if we’re unable to successfully deliver. We’ll no longer leave them a paper card.
Our digital notifications have more timely information than a card, and customers can choose to receive them by email, SMS or through the AusPost app. They are sent once the parcel is ready for collection at the nearest Post Office.
Why we're changing
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Provide a better customer experience
Digital notifications provide more timely information and resolve the issue of lost, missing or damaged cards.
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Faster deliveries
More time to deliver more parcels
What you need to do
Here are some ways you can help your customers adapt to this change:
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An accurate email address and mobile number is important for Australia Post to match parcels to the receiver.
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Update any messaging in your customer communications that references carding.
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Encourage your customers to download the AusPost app to improve their delivery experience.
Frequently asked questions
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1 Parcels which we’re unable to match to a MyPost Account will still receive a physical collection card.