02 February 2026
7 trends you can’t ignore from the 2026 eCommerce Report
Explore online shopping trends from the Australia Post eCommerce Report, plus practical takeaways you can use to drive growth now
The Business Support Portal helps contract customers manage deliveries. Find out how to access it and how it can help your business.
Read transcript
Video: The Australia Post logo sits at the top of a red screen. A grey-haired man sits under the text, "eCommerce Jargon Busters: Business Support Portal."
Audio: Man: Business Support Portal. That'll be where you can say "Beam me up, Scotty" and your post gets sent.
Video: The man reads from a card that has an Australia Post logo on the back. Later, the text he's reading is typed onto a red background.
Audio: Man: The Australia Post Business Support Portal is a central place for businesses to manage deliveries, including tracking parcels, reporting issues, and making inquiries.
Video: The man fidgets with the card.
Audio: Man: It means there's a central point to track my deliveries and what's going on.
Video: Before a red background a microphone hovers over a stool. An Australia Post card lies on the stool. Text reads, “eCommerce Jargon Busters. [Jah-gawn bust-uhz] noun + plural noun.” The Australia Post logo appears just above the stool.
What is the Business Support Portal?
Australia Post’s Business Support Portal is a self-serve support service. It helps businesses to easily manage deliveries from a central point.
In the Business Support Portal, you can:
- Track the status and expected delivery date of any parcel you’ve sent
- Recall or redirect a parcel that’s in transit
- Request proof of delivery
- Report any issues
- Create, view and manage your enquiries
- Access FAQs to find answers to questions you may have
- Use the live chat for further support during business hours
Who can access the Business Support Portal?
The portal is for Business Credit Account holders (sometimes called contract customers).
If you’re not a contract customer, you can use MyPost Business to manage your business deliveries.
How can you access the Business Support Portal?
If you have a Business Credit Account, you can register online for the Business Support Portal.
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