Extra Cover1
Extra Cover is Australia Post’s optional parcel protection service that covers your item for loss or damage while in transit, over and above the included compensation for certain Australia Post products.
It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.
Extra Cover is free for the first $100 of cover, then costs $4 for each additional $100, up to $5,000.
Example: You’re sending a parcel with goods valued at $300.
| Value range of goods | Extra cover cost |
|---|---|
| $0-$100 | $0 |
| $101-$200 | $4 |
| $201-$300 | $8 |
Total Extra Cover cost for $300 of goods = $8
If you don’t purchase Extra Cover and your item is lost or damaged while in our network, you may still be eligible for compensation of up to $100. We offer this for most items you send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.
Extra Cover by parcel service
Cover up to $5,000 is available for most international services except Economy Air letters and Economy Air parcels, which can have a maximum cover of up to $500.
| Parcel service | Included compensation | Maximum purchasable Extra Cover |
|---|---|---|
| International Standard | Varies ($100-200 depending on destination) | Up to $5,000 (destination/service limits apply) |
| International Express | Varies ($100-200 depending on destination) | Up to $5,000 (destination/service limits apply) |
| Courier International | Varies | Up to $5,000 (destination/service limits apply) |
| Parcel Contract/Business Services | Varies by contract | Customisable (check contract details) |
Maximum Extra Cover may be restricted depending on the parcel destination, item type, or service used. Always check the latest details with Australia Post prior to sending.
- Ask to purchase Extra Cover when lodging a parcel at your local Post Office
- You can add Extra Cover after you’ve bought your satchel or postage label. Request this service at your Post Office before you send your item
- If you’re printing your shipping labels online using your MyPost Business account (International Express and International Standard only), you can add Extra Cover during the order process
Extra Cover is only available for eligible items. Learn more about what’s not eligible.
Extra Cover isn't available for:
- International Post Registered, which comes with $100 maximum compensation for loss or damage included
- every destination – check your destination with our online postage calculator
- items prohibited for carriage by your destination country – check our International Post Guide for postal restrictions by country
Please note that if you’re a business or online retailer with an Australia Post parcel sending contract in place, your items are not eligible for Extra Cover – instead you can choose Transit Cover for loss or damage cover.
These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.
If your item is lost or damaged, you may be eligible for compensation through Included Cover, Extra Cover, or Transit Cover. To make a claim:
- Gather all supporting documentation (proof of value, lodgement receipt, photos of damage, etc.).
- Submit your claim at your local Post Office or raise an enquiry online.
- Follow the process and timeframes outlined by Australia Post.
For more information, visit the Australia Post Compensation page.
All Extra Cover services are subject to the general Australia Post Terms and Conditions (PDF 1.64MB). Coverage limits, exclusions, and specific requirements may apply depending on your parcel, service, and destination. Please review the latest terms before sending valuable items.
Please note that in all cases proof of lodgement will be required to support any claims for compensation.
Extra Cover isn’t available for Parcel Contract customers, but Transit Cover offers protection for your shipments. Speak with your Account Manager today to explore how Transit Cover can help safeguard your deliveries.
Signature on Delivery2
Want to know your item has been delivered and signed for? Signature on Delivery captures a signature of the recipient once the item has been delivered. This service is free with International Courier and International Express.
| Service | Availability and price |
|---|---|
| Courier | Included free |
| Express | Included free |
| Standard | Extra $5.50 |
| Economy | Extra $5.50 |
Tracking3
Stay updated on the progress of your parcel from lodgement to delivery with our free tracking service.
Track your delivery online and through email, and access SMS tracking updates with our International Courier, International Express and International Standard services.
Enter your tracking number via Track a Parcel or with the AusPost app.
With email and SMS notifications, we'll send you confirmation when your parcel is posted, when it arrives in the destination country, and when it's delivered.
Tracking is not available with our International Economy services.
Shipping a parcel within Australia?
Learn about domestic optional extras when shipping parcels to your customers within Australia.
Service conditions apply. See the Australia Post Terms & Conditions for details.
1 Additional charges apply. Extra Cover only available to certain countries. Cover restrictions may vary depending on country. For more information, check our International post guide.
2 Additional charges apply for some services. Signature on Delivery not available all countries. For more information, check our International post guide.
3 Tracking not available for all countries. For more information, check our International post guide.