Skip to main content

Deliver in more ways, to more customers

Give your customers flexibility and convenience, with easy tracking and more delivery locations to choose from. And, if they're not happy with their purchase, our Easy Returns portal makes it simple for them to send stock back.

Boost customer satisfaction with the AusPost app

Help reduce enquiries and lift NPS by encouraging your customers to take control of their orders using our tracking app. Find simple ways to include app download links to your website and communications.

Find out more
Scan the QR code or tap the buttons below to download the AusPost app.
Download on the App Store Get it on Google Play
QR code

Parcel returns

Let your customers return their orders at a convenient location, including Post Offices1, 24/7 Parcel Lockers and street posting boxes.

Collection points

Give your customers the option to pick up their order from 4,800+ collection points, including Post Offices, free 24/7 Parcel Lockers, PO Boxes and retail partners.

Tracking and notifications

Ensure your customers get the most from their tracking and delivery experience with a MyPost account linked to the AusPost app.

Read the Delivery Experience Report

We’ve analysed huge volumes of data to arrive at five recommendations to help you improve the delivery experience for your customers.

1 Only available at select Post Offices. Visit our Post Office locator to search for your nearest outlet offering Print at Post.