Contact credit representative

Applies to Australia Post and StarTrack business customers with an account.

All accounts are assigned a credit representative (also known as a 'credit officer’).

What your credit representative can help with

Suspended accounts
Payment difficulties
Fund allocation
Direct debit for Australia Post accounts
Reply paid cancellation requests

For help with other enquiries, consider:

Fees and charges explained – Includes investigating if an invoiced fee or charge is valid.
Credit claims – For an invoice discrepancy or incorrect charge.
Invoices and billing – Understanding your invoice, documentation and files.

Australia Post – Contacting your credit representative

Your credit representative's contact details are on the middle right of your invoice, under the 'payment help' heading. If you don't have a copy, see download invoice.

You can also find the contact details of your credit representative in My Business Account (MBA), in the Merchant Portal. To request access or for help, visit Merchant Portal help and support.