Terms & conditions

●  Australia Post's General Terms and Conditions (PDF 1.1MB) (made pursuant to section 32(1)(b) of the Australian Postal Corporation Act 1989)

●  Pricing Rates Determination (PDF 980kB) (as at 17 July 2025)

●  Privacy Policy

●  Returns Policy

●  Compensation for lost or damaged items

●  Sending valuable items

●  Dangerous and prohibited items

●  Chain of Responsibility

●  Australia Post User Account Terms of Use (PDF 160kB)

●  MyPost Account Terms of Use (PDF 160kB)

●  MyPost (Consumer) Deliveries Terms of Use (PDF 396kB)

●  MyPost Systems Terms and Conditions

●  MyPost Business Online Sending Terms of Use (PDF 252kB)

●  Australia Post Online Shop Terms and Conditions (PDF 204kB)

●  API Licence Terms and Conditions (PDF 90kB)

●  Australia Post Collectables and Collecting Community Terms and Conditions (PDF 153kB)

●  Australia Post Website Terms and Conditions

●  Campaign Targeter Terms and Conditions (PDF 186kB)

●  Digital ID Terms of Use (854kb)

●  Easy Returns Terms of Use (PDF 102kB)

●  eBay Label Printing Terms and Conditions

●  Australia Post Everyday Mastercard® Terms and Conditions

●  Australia Post Gift Card by Mastercard® Terms and Conditions

●  Australia Post Travel Platinum Mastercard® Terms and Conditions

●  Car and Home Insurance policy documents

●  Foreign exchange services (Travelex) Terms and Conditions (PDF 292kB)

●  Post Billpay Terms and Conditions (PDF 355kB)

●  Travel Insurance Product Disclosure Statement and Financial Services Guide (PDF 696kB)

●  SMSF Gateway Service Licence Terms and Conditions

●  Property Verification of Identity (VOI) Portal Terms and Conditions (PDF 183kB)

●  Local Pickup and Delivery Service Terms of Use (315kB)

●  StarTrack Express Terms and Conditions

●  StarTrack Courier Terms and Conditions (PDF 143kB)

●  Business Credit Account Terms and Conditions (PDF 151kB)

●  Direct Debit Service Request Agreement (PDF 42kB)

●  Mail Redirection and Mail Hold Terms and Conditions

●  Small Business Hive Terms & Conditions (PDF 307kB)