Everything you need to know about MyPost Business

Whether you’re new to MyPost Business or want to scale up your knowledge, here are our tips for using the platform to save time and earn savings on parcel sending.

What is MyPost Business?

MyPost Business is a sending platform for small and medium businesses.

It gives you access to tools to make sending simpler and save you time, as well as savings bands that give you different pricing structures depending on how many parcels you send. 

How much does it cost to sign up for MyPost Business?

Signing up for MyPost Business is free. There are no contracts or eligibility criteria.

Why should you use MyPost Business?

MyPost Business gives you the sending options to deliver to customers right across Australia and in more than 220 countries around the world, with Australia’s biggest and most reliable parcel network.

The main features of MyPost Business include:

• Smart sending tools. Automate label printing, manage your account and pay for sending in one place, send notifications to your customers and manage the returns process.
• Simple integrations. MyPost Business easily integrates with a number of eCommerce partners to make sending quicker and simpler.
• Save money on parcel sending. The more you spend on sending, the more you’ll save.
• Support when you need it. Support is available in many ways: check out the video tutorials, our automated chatbot, or lodge an enquiry through the MyPost Business online portal. You can also access help through our huge network of Post Offices or via online chat Monday to Friday from 8am-4pm AEST. 
• A great delivery experience for your customers. Give your customers more choices, including fast shipping options, a choice of collection points and an easy returns process.

What are MyPost Business savings bands?

MyPost Business has five savings bands, each offering a different percentage saving on your domestic and international sending. 

Your savings band is based on how much you’ve spent on parcel sending over the last four weeks, or the last 12 months, whichever gives you more savings. You’ll start saving when you spend at least $50 on parcel sending over the last four weeks . Then watch your savings grow with up to 40% off domestic sending, and up to 35% off international sending.

If you’re eligible to move up a band, you’ll move up the next day. Otherwise you’ll stay in the same savings band for four weeks, even if your parcel sending drops.

To view your current savings band, log in to your MyPost Business account and go to the ‘Send and save’ tab.

What’s the difference between MyPost and MyPost Business?

MyPost Business is a platform for businesses, offering features that save time on parcel sending.

MyPost is for individuals – it helps you track parcels, choose your collection point, set delivery notification preferences, and more. The best way to use MyPost is with the AusPost app, which gives you a secure way to receive notifications and track deliveries.  

What’s the difference between MyPost Business and eParcel Contract?

MyPost Business is ideal for small and medium businesses, while eParcel Contract is for larger businesses who send 2,000+ domestic parcels each year.

How does MyPost Business work?

If you’re wondering how to use MyPost Business or how to register for MyPost Business, you’ll be happy to hear it’s easy to get started. Simply head to the MyPost Business website and sign up for free.

Is there a MyPost Business app?

Your MyPost Business online portal can be accessed from the AusPost app. 

Simply use the same email address for your MyPost and MyPost Business accounts, then go into the AusPost app and click on the ‘Account’ tab to link the two.

From here, you can access your MyPost Business dashboard, track orders, book a pickup , and more.

How does MyPost Business make returns easier?

There are a couple of ways that MyPost Business makes returns simpler for you and your customers:

• Dual use satchels. Let your customers know they can reuse the MyPost Business flat rate satchel to make a return. Or, if they don’t need to return their item/s, they can reuse the satchel to send to anyone, anywhere .
• Simple return labels. Use MyPost Business to create and email a return label to your customer in just a few clicks. And when you send your customer an Australia Post return label, they can show the QR code at their local Post Office and the team will print it off.

This is much easier for customers who don’t have access to a printer.

How can you request a refund?

If you’ve already printed your labels but need to cancel them – whether it’s due to a cancelled order or a printing double-up – you can request a refund in MyPost Business. Some orders can be refunded, depending on time frames, value and other terms and conditions.

Simply head to the ‘Transactions’ tab in MyPost Business and select the label you want to refund. Where applicable, the charges will be refunded to your credit card or PayPal account in 5-10 business days. Please note that if your refund is over $100 or more than three months old, you’ll need to contact our support team for assistance.

If you used a charge account to pay for the labels, need more than 25 articles refunded, or it’s been more than 10 days and you still haven’t received your refund, please chat to our support team for help. Find more FAQs here.

How can you print your own labels in MyPost Business?

You can print labels for domestic sending and international shipping with MyPost Business. There are different label sizes you can use and various printer options – check out all our label printing tips here. 

Can you print labels at the Post Office?

You can print postage labels at your local Post Office for free.

• After paying for your labels in MyPost Business, select the ‘print in store’ option
• A unique QR code will be generated for each parcel, show this at the counter
• You have four days until the QR code expires
• You can scan a maximum of 10 QR codes per visit

Find more label printing tips here.

Is there a way to automate the creation of shipping labels?

You can automate the printing of shipping labels with a simple integration. Some businesses say this saves them hours each week.

An integration simply means a connection between your MyPost Business account and one of our eCommerce partners. It allows information to flow between the platforms .

This means you can create all your shipping labels, print them out and pay for them in the one place, and still access all your MyPost Business savings.

Setting up an integration to print your shipping labels is easy – you can find more information on integrations here.

Where can you go for more MyPost Business support?  

Your MyPost Business dashboard has a range of how-to guides and the MyPost Business toolkit to help you troubleshoot. 

You can also click on the Help and Support link to access the live chat or give the team a call.

¹  MyPost Business savings bands are based on your spend on products and services over specific periods using your MyPost Business account, with certain exceptions. Savings are calculated on standard postage rates (PDF 642kB), and apply to MyPost Business products, with certain exceptions. For more information, read the MyPost Business Rates and Savings Guide (PDF 642kB) for the spend requirements of each savings band and for a full list of MyPost Business products, including the lists of exceptions.   

² The pickup service collects parcels from senders for lodgement into the Australia Post network. Additional charges apply. The pickup service is only available in major metropolitan areas, and its availability in your location will be advised by the on-screen prompts within the MyPost Business online portal. Australia Post may vary at any time the locations where the Parcel Pickup Service is available. We can collect up to 100 parcels at a time. Pickups between 9am and 5pm Monday - Friday, for orders placed before 1pm the day prior. Subsequent parcel delivery in our network is based on the postage services you have purchased. For details, read the MyPost Business Online Sending Terms of Use (PDF 237kB).